Delivery & Returns
How and when your order arrives, and what to do if something is wrong with it.
Last updated 22 August 2026
Where we deliver
We deliver across all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain. Orders confirmed during working hours typically arrive within one to two working days, depending on the emirate and on stock.
We also supply beyond the UAE, into the GCC countries, the wider Middle East and Africa. Lead times and freight on those orders depend on the destination and the goods, so send us the list and we will come back with both.
Collection from our counter
You are welcome to collect from our counter at Shop No. 06, Al Murar Bldg., B/H West Hotel, Naif Road, Deira, Dubai. We are open Monday to Saturday, 8:00am to 7:00pm, and closed on Sunday.
If you are making a special trip for a particular model, call ahead on +971 4 272 5786 and we will confirm it is on the shelf and put it aside.
Delivery charges
Where a delivery charge applies, it is shown on your quotation before you confirm the order. You will not find a charge added afterwards that you have not already seen.
When your order arrives
Check the delivery before you sign for it. Count the packages against the delivery note, and look for visible transit damage.
Report shortages, damaged packaging or an incorrect item on the day of delivery. That gives us the best chance of resolving it with the courier, and we will arrange a replacement or collection at our cost.
Returns
If you have ordered the wrong item, contact us before using or installing it. Goods that are unused, in their original unopened packaging and in resalable condition can usually be returned or exchanged by arrangement. Contact us first — we cannot accept a return that arrives unannounced.
Some items cannot be returned once supplied:
- Products ordered specially for you, or brought in to your specification.
- Items that have been used, installed, marked, calibrated or configured.
- Consumables and personal protective equipment where the seal has been broken.
- Cut-to-length cable, and anything supplied in a made-up length.
Where a return is agreed, the goods must reach us in the condition they left us. Return transport is at your cost unless the item was faulty, damaged in transit, or supplied in error by us.
Faulty goods and warranty claims
Goods are covered by the manufacturer’s warranty that applies to them, and we pass that warranty through to you.
If something fails within its warranty period, contact us with the model number, the invoice or quotation reference, and a description of the fault. Photographs help. We will handle the claim with the manufacturer and tell you what to expect.
Warranty does not cover fair wear and tear, misuse, unauthorised repair, or use of a product outside its rated conditions — a meter used beyond its category rating being the common example.
How to start a return or a claim
Contact us by phone, WhatsApp or through the contact page with your invoice or quotation reference and the model number. It is quicker to sort out than most people expect.
Telephone: +971 4 272 5786
Email: murtaza@luluaa.com
Related
These arrangements sit alongside our terms and conditions, which govern quotations, pricing and liability.